Digital GI Bill

Getting GI Bill education funds meant fighting a 30-year-old system, scattered data, and an outdated interface, for veterans and VA staff alike. I interviewed VA employees, veterans, and school officials, turned what we heard into design principles, and mapped the current workflows to find what could be automated.

From there I designed wireframes and working prototypes on the U.S. Web Design System, partnered with developers on the build, and ran user testing to measure what worked. We prioritized improvements by impact versus effort, so the biggest wins for veterans shipped first.