Hi. I'm Jake.

I'm a Lead Product Designer and Strategist with over a decade spanning brand strategy, front-end design, and enterprise product design. From discovery to launch, I look for the human truths that lead to better products.

Right now I'm at Accenture, modernizing a $75 million federal data platform so it's smarter, self-sustaining, and built to keep growing for years to come.

Resume

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Work Experience

Lead Product Designer and Strategist, Accenture Federal Services

2019 – Present | Clients: USPTO, VA, USDA, NBIS, Intelligence Community

I lead design strategy and UX implementation for some of the government's largest (and most "top-secret") organizations. I’m currently a lead designer at Accenture, where I'm modernizing a $75 million federal data platform to be smarter, human-centered, and built to scale.

Led UX strategy for modernizing and migrating the legacy USPTO.gov product catalog onto the new Open Data Portal.
The platform now supports 675 TB of data, 80M+ weekly API calls, and 10,000+ API users across 6 applications shipped in 9 production releases.
Designed and implemented login requirements that drove thousands of new USPTO.gov account registrations, strengthening data security and providing better insight into users.
Directed optimization work that cut monthly hosting costs by 43%.
Spearheading AI-powered patent search, summarization, and comparison tools.
Leading joint strategy sessions with delivery partner Satsyil to define future objectives, features, and requirements.
Facilitating a strategy workshop to define implementation of USPTO's first tiered service platform, securing the program's future roadmap and funding.

Strategist, Chapter SF

2018 – 2019 | Clients: Facebook, Google, Quizlet, Mixpanel, UberEats

Co-led brand positioning and strategy for a $500K Facebook Developer Platform identity engagement, including user and brand research, organizational and marketing goals, and creative briefs. Also designed a journey map for Quizlet, pitched interactive concepts for UberEats, and developed go-to-market options for Google Pixel Buds.

Graphic and Front-End Designer, Charles Ryan Associates and The Scout Guide

2013 – 2016 | Clients: Dominion Power, Virginia Lottery, Greenbrier Tourism

Delivered websites, brochures, and print magazines across energy, gaming, and tourism clients. Designed and coded The Scout Guide's first digital storefront, while moonlighting as their unofficial IT specialist and stink bug killer.

Education and Volunteering

Master's in Advertising Strategy

VCU Brandcenter, 2018

Bachelor's in Advertising, Minor in Graphic Design

Radford, 2010

Worked as a media tech. I met Taylor Swift. She signed my Motorola flip phone.

Mentor, Big Brothers Big Sisters

Current

I mentor a local Richmonder. We eat lunch and build model rockets.

AmeriCorps NCCC

2010 – 2011

I traveled and helped people for a year.

Work

USPTO